College Results Support
Results are made available to students through the college portal on results day. Exam results will be released at 6.00am on Thursday 15th August 2019 (A Level and BTEC) and Thursday 22nd August 2019 (GCSE).
On Thursday 15th (8.00am to 3.00pm) and Friday 16th August (9.00am to 3.00pm) Progression Guidance, Higher Education Representatives, Divisional Directors and the Exams team will be available in LRC1 to provide support and guidance to students who have queries in relation to priority post results services and UCAS/Apprenticeship/Art Foundation/Employment applications. Students who require guidance for urgent post-Esher applications or priority post results services, are strongly advised to attend College on either of these two days in order to access the appropriate support.
Between Monday 19th August and 3rd September, any careers/progression enquiries that require College support should be sent to firstname.lastname@example.org. A member of senior staff will be available in LRC1 between 9.00am and 3.00pm, Monday 19th August to Wednesday 21st August to respond to any careers/progression related enquires.
All teaching and progression guidance staff will be back in College from 27th August when term starts.
Also available is The Exam Results Helpline (Telephone number: 0800 100 900). A team of career advice experts are available to provide free, specialised information and guidance to students who have higher or lower exam results than expected and want to know what to do next. Students should give them a call if they’re looking for information on:
- skills, qualifications and subject choices
- re-sits and re-marks
- sixth form, college, university and other higher education / further education choices
- gap years
- moving away from home
- vocational learning routes including diplomas, apprenticeships, SVQs and NVQs
- careers, employment and setting up in business
More information about this service can be found on the UCAS website: https://www.ucas.com/connect/blogs/exam-results-helpline-back-august-2019
What to do on results day and beyond
Please see the below link for advice and guidance given in PDP in relation to what to do when the results come out:
What to do when the results come out
Post Results Services
Following the publication of results, there are a range of services available to query a result or to obtain exam scripts. All post results enquiries are dealt with by the Exam Office. Post Results Services requests should be made and paid for via the Services page under Exams on the College database and are not available via email or over the telephone. There are charges for all services and strict deadline dates, some very soon after the publication of results. A useful information sheet explaining all services, costs, deadline dates, and the circumstances in which they should be used, together with important guidance, can be found below:
Post Results Services Information
If you have a query about results or you need anything explained then please contact the Exam Office via email@example.com. Providing a student’s personal email address is essential for any future communications with the College.
AS and A Levels are reported from the exam boards by grade only. BTECS are graded as Pass, Merit, Distinction, Distinction*, and GCSEs by grades 9-1. Please be aware that coursework or non-examined assessment (NEA), work that is marked internally and then moderated by an exam board, are not included in Post Results Services. This includes the EPQ (Extended Project Qualification). If an exam board changes marks through the moderation process, the college is able to appeal that change by requesting re-moderation, however that would be for a whole cohort not an individual candidate. An appeal would be a college decision.
Please be aware that there is a deadline for all services.
Second-year leavers are strongly advised to print or save a copy of their results immediately when they are received as they will only be able to access the College Portal until the end of September. Students will need to present their results when enrolling at university, further education college, or when starting a new job so a printed copy is essential as certificates will not be despatched by exam boards until late autumn. If any leaver changes their address between their summer exams and mid-October, please notify the college of their new address so certificates can be posted correctly. These will be dispatched Recorded Delivery in November. For those students who leave before the end of the academic year and no longer have access to the portal, arrangements are made to post results, first class, to the latest address held on the college database.